ITIL-Aligned Operations & Proactive Maintenance

Comprehensive, SLA-Backed Managed IT Operations

Offload day-to-day IT operational friction. Aarniz provides 24/7 multi-tier helpdesk, proactive infrastructure maintenance, automated patch governance, and guaranteed resolution SLAs.

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Managed Service Highlights

  • ✓ITIL v4 Certified Support: Structured incident, problem, and change management workflows.
  • ✓Automated Patch Compliance: Zero downtime OS & third-party patch cycles across thousands of endpoints.
  • ✓Guaranteed Response SLAs: Tier-1 triage in under 15 minutes, with transparent executive analytics.

Managed Service Capabilities

Complete end-to-end IT lifecycle support, maintenance, and helpdesk.

Proactive Infrastructure Maintenance

Scheduled system health audits, hardware lifecycle tracking, firmware upgrades, and predictive failure prevention across hybrid environments.

Automated Patch & Asset Management

Centralized OS and third-party software patch staging, compliance scanning, emergency zero-day patch deployments, and automated inventory discovery.

ITIL-Compliant Multi-Tier Helpdesk (L1-L3)

24/7 omnichannel IT support desk with guaranteed response & resolution SLAs, incident categorization, problem management, and change tracking.

Continuous Backup & Recovery Verification

Daily automated snapshot auditing, offsite replication verification, periodic full restoration drills, and data retention compliance.

Network & Endpoint Security Operations

Endpoint protection (EDR/XDR), firewall rule reviews, VPN gateway administration, identity lifecycle provisioning, and credential rotation.

SLA Analytics & Executive Reporting

Monthly service level compliance reports, ticket MTTR metrics, recurring problem trend analysis, and strategic IT capacity recommendations.

Operations Framework

Managed Services Delivery Lifecycle

01

Infrastructure Discovery & Runbook Audit

Catalog all IT assets, software licenses, network nodes, and document standard operating procedures.

02

Helpdesk & Automation Onboarding

Integrate ticketing portal, configure automated patch schedules, and assign dedicated L1/L2 engineers.

03

Active Operations & SLA Enforcement

Deliver 24/7 proactive incident management, rapid ticket resolution, and monthly preventive maintenance.

04

Continuous Review & Optimization

Analyze recurring issues, automate repeat manual workflows, and optimize operational spend.

Focus on Your Core Business While We Manage the IT

Partner with Aarniz Managed Services for predictable costs, continuous uptime, and premium ITIL support.

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