Legal & Commercial Terms

Terms and Conditions

Effective Date: September 2026 • Last Revised: September 2026

These Terms and Conditions govern your access to and use of software products (including Social+ and Dashboard+) and services provided by Aarniz Tech Private Limited.

1. Acceptance & Overview

Welcome to Aarniz Tech Private Limited ("Aarniz", "we", "us", or "our"). These Terms and Conditions constitute a legally binding agreement between you (whether individually or on behalf of an entity) and Aarniz Tech Private Limited.

Aarniz is a software and technology product company developing enterprise software including Dashboard+ (Network Management Software) and Social+ (Social Media Management Software available at socialplus.aarniz.com), and also provides certified telecom infrastructure services as an accredited IP-1 Provider.

By subscribing to, registering for, accessing, or purchasing any of our software licenses, services, or hardware solutions, you acknowledge that you have read, understood, and agree to be bound by these terms.

Dedicated Product Terms

2. Social+ Terms of Use

Social+ (socialplus.aarniz.com) is an all-in-one social management software platform facilitating multi-channel social media publishing, campaign automation, brand analytics, and audience engagement.

A. Third-Party Platform Compliance

Social+ integrates with third-party social networks (including Meta/Facebook/Instagram, X/Twitter, LinkedIn, YouTube, Pinterest, etc.) through official APIs. You agree to comply with the terms of service, developer guidelines, and content policies of all connected third-party platforms. Aarniz is not responsible for suspensions, rate limits, or API policy changes enforced by third-party social networks.

B. Content Responsibility & Lawful Use

You are solely responsible for all content, media, copy, hashtags, campaigns, and communications scheduled, posted, or transmitted through Social+. You warrant that your content does not violate intellectual property rights, defamation laws, or privacy rights, and does not contain unlawful, harassing, fraudulent, or harmful materials.

C. Account Credentials & Security

Users are responsible for maintaining the confidentiality of their login credentials, connected OAuth tokens, and access permissions. You agree to notify Aarniz immediately upon suspecting any unauthorized access to your Social+ workspace.

3. Pricing in Indian Rupees (INR) & Taxes

To ensure absolute clarity and transparency for our customers:

  • Currency Denomination: All standard subscription plans, license tiers, custom quotations, and service invoices are priced and billed in Indian Rupees (INR - ₹) unless explicitly agreed in writing for international enterprise contracts.
  • Taxes (GST): All quoted prices are subject to applicable Indian Goods and Services Tax (GST at 18% or prevailing statutory rates), which will be itemized on official tax invoices.
  • Price Modifications: Aarniz reserves the right to adjust subscription rates upon reasonable advance notice. Existing active terms will remain unaffected until the renewal date.

4. Payment Terms in Case of Advance or Partial Payments

Payment terms vary by product and service model:

A. SaaS Software (Social+ / Dashboard+)

Software subscriptions are billed 100% in advance on a recurring monthly or annual billing cycle via authorized payment gateways, credit/debit cards, UPI, NetBanking, or corporate wire transfers.

B. Enterprise & IP-1 Telecom Projects

For custom software deployments, enterprise SLAs, or telecom infrastructure execution, payments may be structured in advance deposits and milestone-based partial payments as specified in the Master Service Agreement (MSA) / Purchase Order (PO).

  • Advance Payments: Any advance collected for hardware procurement, license provisioning, or site mobilization is allocated to immediate costs and is non-refundable.
  • Milestone Settlement: Invoices for partial/milestone payments must be settled within the agreed credit window (typically 15–30 days from invoice date).
  • Late Payments: Overdue amounts may attract interest at 1.5% per month or the statutory maximum, along with potential temporary service suspension.

5. Refund and Cancellation Policy (Non-Refundable Policy)

Important: All software license fees, SaaS subscription charges (including Social+ and Dashboard+), and project advance fees are strictly NON-REFUNDABLE once processed.

A. Refund Policy

  • Digital Software Licenses & Subscriptions: Due to the instantaneous nature of digital service provisioning and software access, Aarniz does not issue refunds, partial refunds, or chargeback adjustments for any utilized or unutilized portions of a billing term.
  • Advance & Partial Payments: Advance fees collected for custom setup, domain mapping, hardware mobilization, or infrastructure maintenance are non-refundable.

B. Cancellation Policy

  • SaaS Subscriptions (Social+ / Dashboard+): Customers may cancel recurring subscriptions at any time through their account dashboard or by submitting a written notice to admin@aarniz.com.
  • Effect of Cancellation: Cancellation stops renewal for subsequent billing periods. You will retain full access to the software until the conclusion of the current paid billing cycle.
  • Telecom & Long-Term Service Contracts: Cancellation of IP-1 infrastructure contracts or annual maintenance agreements requires 30 days written notice in accordance with the specific MSA stipulations.

6. Return and Replacement Policies for Products

Our return and replacement policies are customized based on the nature of our products:

A. Digital & Software Products (Dashboard+, Social+)

Because our software products are digitally delivered cloud services and non-tangible intellectual property, physical returns are not applicable. In the event of software defects or technical interruptions, Aarniz provides technical support, bug resolution, version updates, and platform fixes rather than physical replacements.

B. Telecom Hardware & Physical Equipment (IP-1 Certified Services)

Physical telecom equipment, optical modules, splicing hardware, or network devices supplied under IP-1 infrastructure contracts are backed by the manufacturer warranty and our SLA. Defective hardware components will be inspected and replaced/repaired within the stipulated warranty timeline upon verification of manufacturing faults.

7. Customer Data Collection & Privacy Policy

When you use our services or purchase products, we collect and store customer details (including authorized representative names, business email addresses, contact telephone numbers, billing information, GSTIN details, IP telemetry, and OAuth social tokens).

  • Data Protection Standard: We implement rigorous technical and administrative security measures to protect customer records from unauthorized disclosure, tampering, or loss.
  • No Third-Party Sale: Customer information is strictly utilized for account authentication, billing, service delivery, and statutory compliance. We do not sell or lease customer information to third parties.
  • Comprehensive Privacy Policy: For comprehensive details on our data handling, please refer to our dedicated Privacy Policy.

8. Intellectual Property & Limited License

All software, source code, UI designs, trademarks, logos, algorithms, and documentation related to Dashboard+, Social+, and Aarniz are the exclusive intellectual property of Aarniz Tech Private Limited.

Subject to these terms and active subscription status, Aarniz grants you a non-exclusive, non-transferable, revocable license to access and utilize the platforms solely for your internal business operations. You agree not to decompile, reverse-engineer, copy, or redistribute any part of our software.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Aarniz Tech Private Limited and its directors, officers, and affiliates shall not be liable for any indirect, incidental, consequential, special, or punitive damages (including loss of profits, social media account restrictions, downtime, or data corruption).

In all cases, our total aggregate liability arising under or relating to these terms shall not exceed the total fees paid by you to Aarniz in the three (3) months preceding the claim.

10. Governing Law & Jurisdiction

These Terms and Conditions shall be governed by, construed, and enforced in accordance with the laws of the Republic of India, without giving effect to any conflict of law principles.

Any legal dispute, suit, or proceeding arising out of or related to these terms shall be subject to the exclusive jurisdiction of the competent courts in Patna, Bihar, India / Gurugram, Haryana, India.